Boubyan Bank    About Bank Boubyan    Customer Charter

Customer Charter



Achieving excellence in everything we do.

Our commitment to YOU

  • We will always serve YOU in a friendly, courteous and professional manner.
  • We will always provide YOU with accurate information, honest advice and protect your wealth and privacy.
  • We will always listen to YOU carefully, and will always take prompt action on feedback, enquiries and complaints.
  • We will always provide YOU with innovative channels that allow you to bank conveniently and securely, anytime, anywhere.
  • We will always provide YOU with sharia’a compliance products that cater to your need and exceed your expectations.

What we expect from YOU

  • To be part of the Boubyan Bank family, our family treats all with courtesy and respect.
  • To provide us with timely and accurate information, we need it to serve you better.
  • To provide us with candid feedback, both positive and negative. Your feedback drives our journey towards perfection.
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With Boubyan Bank’s Shari’a compliant services and products, you can conduct all your banking transactions with ultimate convenience and transparency. 

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Boubyan provides you with the best customer service inside the Bank and through the 24/7 call center to answer your enquiries and assist you in conducting your transactions easily and quickly. 

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Once again, Boubyan are proud to be the leaders in launching the Cardless Withdrawal service and money transfer via Boubyan Mobile in cooperation with Western Union. 

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Because Boubyan understand your needs, the Bank offers health finance with 0% profit to cover medical services and treatment expenses at major hospitals and clinics in Kuwait. 

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