Boubyan Bank    About Bank Boubyan    Customer Charter

Customer Charter

Achieving excellence in everything we do.

Our commitment to YOU

  • We will always serve YOU in a friendly, courteous and professional manner.
  • We will always provide YOU with accurate information, honest advice and protect your wealth and privacy.
  • We will always listen to YOU carefully, and will always take prompt action on feedback, enquiries and complaints.
  • We will always provide YOU with innovative channels that allow you to bank conveniently and securely, anytime, anywhere.
  • We will always provide YOU with sharia’a compliance products that cater to your need and exceed your expectations.

What we expect from YOU

  • To be part of the Boubyan Bank family, our family treats all with courtesy and respect.
  • To provide us with timely and accurate information, we need it to serve you better.
  • To provide us with candid feedback, both positive and negative. Your feedback drives our journey towards perfection.

With Boubyan Bank’s Shari’a compliant services and products, you can conduct all your banking transactions with ultimate convenience and transparency. 

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Boubyan provides you with the best customer service inside the Bank and through the 24/7 call center to answer your enquiries and assist you in conducting your transactions easily and quickly. 

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Once again, Boubyan are proud to be the leaders in launching the Cardless Withdrawal service and money transfer via Boubyan Mobile in cooperation with Western Union. 

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Because Boubyan understand your needs, the Bank offers health finance with 0% profit to cover medical services and treatment expenses at major hospitals and clinics in Kuwait. 

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