Just Ask Msa3ed!

Msa3ed’s story started as a chatbot and a helper in our banking experience. Known to all our customers as a smart personal assistant though the Boubyan App. The story started a new chapter where Msa3ed have a voice and speaks to you. Now you can just talk to it through the Boubyan App, or by calling our contact center. Boubyan is the first bank in Kuwait to bring voice to banking guidance that speak naturally, in Kuwaiti dialect, and get clear answers about accounts, cards, financing, and more.

• Accounts & Salary Transfer: "What accounts does Boubyan offer for salary transfer?"
• FTDs: “What are the Fixed Deposits Boubyan offers?”
• PRIME Applications: "How do I apply for the PRIME account?"
• Requirements: "What documents do I need to open an account?"
• Branches & ATMs: "Where's the nearest Boubyan branch or ATM?"
• Generic questions: “How is the weather today?”

And not just that, you can ask him about anything, consider him a close friend, that will never let you down. Prefer to call? Reach Msa3ed by phone through the Boubyan call center at 1820082.

Typing takes time you don't always have. Msa3ed Voice is for the moment you want an answer now, available for you 24/7, understands Kuwaiti dialect, and gets smarter with every conversation. Every interaction follows the same security standards used across the Boubyan App and your data stays private, always.